Private Policies

Hotel Policy

  • It is mandatory for guests to present valid photo identification at the time of check-in.
  • The primary guest checking in to the hotel must be at least 18 years of age. Children accompanying adults must be between 1-12 years.
  • The inclusion of extra bed with a booking is facilitated with a folding cot or a mattress as an extra bed.
  • Early check-in or late check-out is subject to availability and may be chargeable by the hotel. The standard check-in time is 12 PM and the standard check-out time is 12 PM. After booking you will be sent an email confirmation with hotel phone number. You can contact the hotel directly for early check-in or late check-out.
  • The room tariff includes all taxes. The amount paid for the room does not include charges for optional services and facilities (such as room service, mini bar, snacks or telephone calls). These will be charged at the time of check-out.
  • The hotel reserves the right of admission. Accommodation can be denied to guests posing as a couple if suitable proof of identification is not presented at check-in. MakeMyTrip will not be responsible for any check-in denied by the hotel due to the aforesaid reason.
  • The hotel reserves the right of admission for local residents. Accommodation can be denied to guests residing in the same city. MakeMyTrip will not be responsible for any check-in denied by the hotel due to the aforesaid reason.

Money Back Guarantee policy

  • Money Back Guarantee offer is valid for hotels in India only
  • The offer is not valid on hotels booked using 'Pay at Hotel' payment method.
  • If the guest doesn't check-in at the hotel due to a mismatch between amenities and inclusions mentioned on the MakeMyTrip website and those at the hotel, they must notify the claim within 24 hours of the check-in date. In this case, the guest shall be entitled to 100% refund, subject to MakeMyTrip validating their claim.
  • In case the guest has stayed in the hotel for the entire period of booking, they must notify the claim within 24 hours of the check-out. In this case, the guest shall be entitled to 100% refund, subject to MakeMyTrip validating their claim in the form of vouchers.
  • The claim can be notified to MakeMyTrip by calling 1800 102 5506 or by sending an email [email protected]. MakeMyTrip shall, within 7 days from the date of claim, investigate the matter and communicate to the customer about the validity of the claim. If the claim is valid, customer shall be entitled for refund (if the customer has not checked-in) or voucher (if the customer has checked-in) of an amount, which was paid by the customer for the booking within 3 weeks from the date of communication about the validity of the claim by MakeMyTrip.
  • The voucher shall be redeemable against online booking of domestic and international flights, domestic hotels, holidays, cars, and bus booked from MakeMyTrip within 6 months from the date of the original hotel booking. The voucher is valid only for a one time use with no minimum redemption value.
  • The offer is not applicable on any service issues encountered during the hotel stay. The offer is not valid on Flights + Hotels bookings and Rail bookings.
  • In case of any dispute or difference in respect of or in connection with the offer, the decision of MakeMyTrip shall be final and binding.
  • MakeMyTrip reserves the right to revoke this offer at any time and without prior notice. MakeMyTrip also reserves the right to change the terms and conditions of this offer at any time without prior notice.
  • Please refer to complete Terms & Conditions before availing the offer. By availing the offer, guest agrees to Terms & Conditions of the offer.